Critical Incidents and Emergency Management

• The Institute is committed to maintaining a safe, secure, and well-prepared environment for all students, staff, and visitors.

• A critical incident may include events such as serious injury, threats to safety, natural disasters, assault, death, serious mental health episodes, or major disruptions.

• In the event of a critical incident, the Institute implements structured response procedures, including immediate action, coordination of response activities, activation of the Critical Incident Team where required, and support for affected individuals.

• Emergency services (000) must be contacted where there is immediate risk, injury, or danger.

• All students and staff are required to report any critical incident immediately to Institute staff or reception or via established reporting channels.

• Response activities are coordinated under designated leadership led by the Dean, with defined roles and responsibilities for staff and the Critical Incident Team to ensure timely and effective management of incidents.

• Students and staff are provided with information on emergency procedures, including evacuation plans and key contacts, during orientation and through ongoing communications.

• The Institute provides appropriate support and follow-up assistance to those affected by a critical incident, including access to counselling and external support services where required.

• Post-incident recovery measures are implemented to support wellbeing and ensure continuity of operations, including incident review, reporting, and continuous improvement actions.

​

Grievance and Appeals

​

The Institute provides a fair, transparent, and accessible process for managing student grievance and appeals. Students may raise concerns regarding academic or administrative matters without fear of disadvantage. Grievances and appeals are handled in accordance with the Institute’s Student Grievance Management Policy and Procedure to ensure impartial review, procedural fairness, and timely resolution.

​

​

​

​

​