Empowering Education for All
How to Apply: Step-by-Step Guide and FAQs
Applying to Study
1. How do I apply to study at the Institute?
To apply, you need to complete the Admission Application Form and submit all required supporting documents. Once your application is assessed and your documents are verified, eligible applicants will receive a Letter of Offer. In some cases, a conditional offer may be issued if further documentation is required.
Please refer to the Admission Policy and Procedure for further information.
2. What documents do I need to provide?
You will need to provide evidence of your academic qualifications, identification, and (if applicable) English language proficiency. Additional documents may be requested to verify your application.
Please refer to the Admission Policy and Procedure for further information.
3. Will my documents be verified?
Yes. The Institute verifies academic qualifications and supporting documentation as part of the admissions process to ensure authenticity and compliance with regulatory requirements.
4. What happens if I provide incorrect or misleading information?
Providing false or misleading information may result in denial of admission or withdrawal of an offer.
Entry Requirements
5. What are the minimum entry requirements?
Entry requirements vary by course but generally include academic qualifications, prior study (or equivalent), and for international students, English language proficiency. All applicants must meet the specific requirements outlined in the course information.
Please refer to the Admission Policy and Procedure for further information.
6. What English language test scores do I need?
For undergraduate study, international applicants are typically required to demonstrate one of the following: IELTS 6.0 (no band less than 5.5), TOEFL 60–78, PTE 50 (minimum 45 in each skill), or C1 Advanced 169 overall. Test results must generally be less than two years old.
Please refer to the English Language Policy and Procedure for further information.
7. Is there a minimum age requirement?
Yes. Applicants must generally be at least 18 years old at the time of course commencement.
8. Can I apply if I do not meet the standard entry requirements?
Yes. Alternative admission pathways may be available, including for mature-age applicants or those from under-represented backgrounds. Applications are assessed on a case-by-case basis.
Please refer to the Admission Policy and Procedure for further information.
Offers and Enrolment
9. How will I know if my application is successful?
Successful applicants will receive a formal Letter of Offer outlining the course, fees, and any conditions that must be met before enrolment.
10. What happens if I do not accept my offer?
If you do not accept your offer by the specified deadline, the offer may lapse. Offers may also be withdrawn if conditions are not met or required fees are not paid.
11. Can I defer my studies?
Yes. You may apply to defer your commencement for up to 12 months. Deferrals are subject to approval and the Institute’s Deferment, Suspension and Cancellation Policy and Procedure.
Fees and Refunds
12. How do I pay my tuition fees?
Your tuition fees and any additional charges will be outlined in your Letter of Offer. The Institute provides full details of fees and charges before you accept your offer and prior to enrolment, ensuring transparency and informed decision-making.
13. Can I get a refund if I withdraw from my course?
Refunds are assessed in accordance with the Institute’s Refund Policy and Procedure and depend on the timing and reason for withdrawal. Eligibility is generally determined with reference to the census date.
14. What if I withdraw due to compassionate or compelling circumstances?
If you withdraw due to serious or unexpected circumstances (such as illness or bereavement), you may be considered for a partial refund. Supporting documentation is required, and each case is assessed individually.
15. What happens if the Institute cannot deliver my course?
In the unlikely event that the Institute is unable to deliver your course, it will implement an approved Teach-Out Plan in accordance with the Course Discontinuation and Teach-Out Policy and Procedure. You will be provided with clear options to complete your studies, which may include completing your course at the Institute or transferring to an equivalent course with another higher education provider under established teach-out arrangements, such as the Teach-Out Agreement.
Where applicable, students are also protected under the Tuition Protection Service (TPS) and may be offered an alternative placement or a refund of unspent tuition fees.
Advanced Standing (Recognition of Prior Learning)
16. How do I apply for Advanced Standing?
You must complete the Application for Advanced Standing Form and submit it with certified supporting documents (such as transcripts and subject outlines). Applications must be submitted during the initial admission process and prior to enrolment, unless exceptional circumstances are approved.
Please refer to the Advanced Standing Policy and Procedure for further information.
17. What prior study can be recognised?
Relevant prior tertiary study, including diplomas, advanced diplomas, associate degrees, and bachelor’s degrees, may be considered where it is comparable in content and learning outcomes.
18. Is there a limit to how much credit I can receive?
Yes. You must complete at least 50% of your course at the Institute to be eligible for an award.
Education Agents and Visas
19. Can I apply through an education agent?
Yes. You may apply through an authorised education agent. The Institute only works with approved education agents who are trained and monitored to ensure accurate and ethical advice. You should only engage with education agents listed on the Institute’s website.
20. Can an education agent help me with my student visa?
Education agents may provide general information about visa processes but must not provide migration advice unless they are registered migration education agents.
Student Support
21. What support services are available to students?
The Institute provides a range of free support services, including orientation, academic skills support, English language development, numeracy support, counselling, and general student support services.
Please refer to the Student Support Services Policy and Procedure for further information.
22. Is orientation compulsory?
Yes. All commencing students must complete orientation to prepare for study and understand key policies, systems, and support services.
23. What support is available for students with additional needs?
Students with disability or additional learning needs can access tailored support and reasonable adjustments to assist with their studies.
Please refer to the Student Support Services Policy and Procedure and Equality, Diversity and Inclusion Policy and Procedure for further information.
24. What wellbeing support is available?
Students have access to free and confidential counselling services, as well as referrals to external support services if required.
Please refer to the Mental Health, Wellbeing and Sexual Harassment Strategy Plan for further information.
Other Important Information
25. What happens if a course or subject is discontinued?
If a course or subject is discontinued, the Institute will implement a Teach-Out Plan to ensure you can complete your studies or transition to a suitable alternative pathway without disadvantage.
Please refer to the Course Discontinuation and Teach-Out Policy and Procedure for further information.
26. Can I appeal a decision?
Yes. If you are dissatisfied with an admission, refund, or credit decision, you may lodge an appeal in accordance with the Institute’s Student Grievance Management Policy and Procedure.
27. Who can I contact if I need help?
If you need assistance at any stage, the Institute’s Student Support teams are available to guide you through the process.